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VIDEO LIBRARY
Frequently asked questions
Frequently Asked Questions
POPULAR QUESTIONS
WARRANTIES
The site visit is a scheduled professional service that requires a trained Floor It team member to visit your location, measure the space, assess the current subfloor condition, check whether the surface is suitable for SPC vinyl flooring installation, and determine the quantity of materials required, including vinyl flooring, moulding, and transition strips.The fee helps us reserve dedicated time in our site visit calendar, honour serious appointments for clients waiting on an available date, and confirm commitment from both parties. Since each visit requires planning, travel, and technician time, this allows us to serve customers more efficiently and fairly.
If the subfloor is not flat, level, or suitable for SPC vinyl flooring installation, we will recommend that the necessary preparation be completed before installation begins.This is an important step because SPC vinyl flooring depends on a stable, even base to support proper fitting, locking, and long-term performance. When the subfloor has dips, high spots, or uneven areas, it can place unnecessary stress on the interlocking system. Over time, this may lead to movement, gaps, weakened joints, or damage to the vinyl flooring, especially in high-traffic areas.Correcting an uneven subfloor before installation is a better investment than installing over a poor surface and facing repairs months or years later. Our goal is to help protect the integrity of your flooring from the start, so it can look good, feel stable underfoot, and perform as intended.
No. Floor It’s vinyl installation service is available for customers purchasing SPC vinyl flooring from Floor It.We follow this policy because professional vinyl flooring installation is not only about fitting the floor. It also involves understanding the product, checking the subfloor, confirming the correct materials and accessories, and guiding the customer on proper care and warranty support.By installing SPC vinyl flooring supplied by Floor It, our team can work with a product we know, trust, and can confidently support. This helps protect the quality of the installation, the performance of the flooring, and the customer experience from purchase to after-sales service.
Yes. Floor It offers delivery service for SPC vinyl flooring to help make your project more convenient and properly coordinated.When you purchase SPC vinyl flooring from Floor It, our team can assist with delivery so your flooring is handled with care and brought to your location in preparation for installation.This helps ensure the required materials are available before your scheduled installation, reducing delays and giving you greater peace of mind throughout the process.
You can request a quotation by contacting our team or visiting one of our showrooms. To help us prepare an accurate quote, please provide your contact information, the product(s) you’re interested in, required quantity or measurements, and any relevant project details.Quotation turnaround times may vary depending on the product and scope of your project.
FAQ
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