TERMS & CONDITIONS
CUSTOMER CARE
Floor It® was established in 2014 to provide high-quality contemporary and timeless interior finishes for residential and commercial clients while providing exceptional customer service. Floor It is the leading home improvement company that adds value by manufacturing, installing, and finishing hardwood floors, kitchen cabinetry, closets, and doors that will transform the aesthetics of your space.
Our products and services include exotic hardwood flooring, Vinyl, tiles, cabinets, doors, and many more. We use innovative techniques to help us successfully serve you, our valued client, while promoting the art of living through world-class products and services.
Connect with us by following us on Pinterest and Instagram @flooritplus and liking our Facebook page @flooritguyana.
Visit our showroom: Lot 249 Oronoque and Forshaw Streets, and let our expert team help you to make your dream project a reality.
PRIVACY & SAFETY
This privacy policy ("Policy") will help you understand how Floor It Guyana Limited ("us", "we", "our") uses and protects the data you provide to us when you visit and use www.flooritgy.com ("website").
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We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
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What User Data We Collect
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When you visit the website, we may collect the following data:
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Your IP address.
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Your contact information and email address (“Subscribers”, “Contacts”).
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Other information such as interests and preferences.
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Data profile regarding your online behaviour on our website.
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Why We Collect Your Data
We are collecting your data for several reasons:
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To better understand your needs.
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To improve our services and products.
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To send you promotional emails containing the information we think you will find interesting.
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To customize our website according to your online behaviour and personal preferences.
Safeguarding and Securing the Data
Floor It Guyana is committed to securing your data and keeping it confidential. Floor It Guyana has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
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Our website contains links that lead to other websites. If you click on these links, Floor It Guyana is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
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Restricting the Collection of your Personal Data
Floor It Guyana will not lease, sell or distribute your personal information to any third parties unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials.
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If at any time you do wish to unsubscribe to our mailing list, please unsubscribe the next time we send you a marketing email. You can find the unsubscribe link at the bottom of the email page.
FLOOR IT RETURN POLICY
At Floor It, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help! Please review our return policy outlined below to understand your options.
Return Period
You may return eligible items purchased from Floor It within 7 days of the original purchase date.
Eligibility Criteria
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Items that show signs of use or damage may not be eligible for a refund or exchange.
Return Procedure
1. Contact Us: Before initiating a return, please call our sales team at 592-223-6000. Provide your order number and details of the item you wish to return.
2. Confirmation: Our sales team will guide you through the return process and confirm whether your item is eligible for return.
3. Return Authorization: If eligible, you will receive instructions on how to return the item.
4. Packaging: Securely pack the item in its original packaging, including all accessories and manuals.
5. Return: Securely and safely return the item to us.
Damaged or Defective Products
If you receive a damaged or defective product from our Company, please contact us promptly to organize a replacement or refund.
Refund Process
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Once we receive your returned item, it will be inspected. If the item meets our return criteria, a refund will be initiated to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please call us at 592-223-6000.
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Consumer Rights and The Consumers Act of Guyana
Our return policy is designed to be in compliance with the Consumers Act of Guyana. We are committed to upholding your rights as a consumer and ensuring fair practices.
For more information on consumer rights, please refer to the Consumers Act of Guyana or visit the official government website.
Contact Information
If you have any questions or concerns about our return policy, please contact our sales team at support@flooritgy.com or call us at 592-223-6000.
Thank you for choosing Floor It. We appreciate your business and are dedicated to providing you with a positive shopping experience!
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CUSTOMER COMPLAINT FORM (PRODUCT)
We are sorry to hear you are experiencing a problem with our product. Please provide the following information regarding the issue you are facing so we can assist you better.
Thank you for bringing this matter to our attention. We value your feedback and will do our best to resolve the matter as quickly as possible.
CUSTOMER COMPLAINT FORM (SERVICE)
We are sorry to hear you are experiencing a problem with our service. Please provide the following information regarding the issue you are facing so we can assist you better.
Thank you for bringing this matter to our attention. We value your feedback and will do our best to resolve the matter as quickly as possible.